Frequently asked questions
Can't find what you're looking for? Give us a call and we'll help.
Repairs
How long does a repair take?
Many phone screen and battery repairs are finished the same day. Laptop, console and board-level repairs can take longer, especially if a part has to be ordered. You'll get a time estimate along with your quote.
Do I need an appointment?
No. Walk-ins are welcome during business hours. Booking online lets us reserve bench time and check part availability before you arrive, so it's usually faster.
What brands do you repair?
Apple, Samsung, Google, Motorola, LG, Dell, HP, Lenovo, ASUS, Acer, Microsoft Surface, PlayStation, Xbox, Nintendo and more. If it has a circuit board, ask us.
Is my data safe during a repair?
Most hardware repairs never touch your files. We still recommend a backup before any repair. If we need to test something that requires your passcode, we'll ask you first.
Is there a warranty on repairs?
Ask us about coverage on your specific repair. It depends on the part and the type of work, and we'll explain it before you approve the quote.
Pricing
How much will my repair cost?
Our pricing page lists starting prices for the most common repairs. The exact price depends on your model and part, and you'll always get an upfront quote before we begin.
Will I be charged if the repair can't be done?
We'll tell you the cost of any diagnosis before we start, and nothing else is charged without your approval.
Shop & orders
Are the devices new or used?
Every listing is labeled New, Refurbished or Pre-owned. Refurbished and pre-owned devices are inspected and tested in our shop before they go on sale.
How does ordering online work?
Add items to your cart and reserve them at checkout. We'll call to confirm, set the items aside, and you pay when you pick them up at the shop.
Tracking
How do I track my repair or order?
Use the Tracking page with your ticket ID for repairs (for example CAD-7K2M9Q) or your order number for shop orders (for example ORD-4H8P2X), plus the last four digits of your phone number. Orders show when your items are reserved, ready for pickup and picked up.
I lost my ticket or order number. What now?
No problem. Call us at (215) 279-7222 and we'll look it up for you.
Still have a question?
Call us during business hours or stop by the shop. We're happy to help.